Yes, at CycleVance, we understand the importance of evaluating product quality and compatibility before committing to a bulk order. Therefore, we offer a sample service for our electric bike batteries, allowing you to test and assess our products firsthand to ensure they meet your expectations and requirements.

### Sample Provision Details:

- **Sample Availability:** We can provide samples of our electric bike batteries, including different models to match your specific testing needs, such as varying capacities, voltages, and dimensions.

- **Costs Involved:** The cost for samples includes the price of the battery itself and shipping charges. While we strive to keep sample costs reasonable, they are typically higher on a per-unit basis compared to bulk order pricing due to the logistics and handling involved in shipping individual units.

- **Battery Cost:** The price for a sample battery is reflective of the unit cost but does not include the economies of scale of a bulk order. We aim to make this cost as accessible as possible.
- **Shipping Charges:** Shipping costs for samples are determined based on the destination, weight, and dimensions of the package. We work with several logistics providers to find the most cost-effective shipping option for you.

### Sample Order Process:

1. **Sample Request:** Contact us with your specific needs, including the type(s) of batteries you're interested in, and any customization requirements.
2. **Quotation:** We will provide a detailed quotation covering the cost of the sample(s) and shipping.
3. **Payment:** Upon agreement, payment for the sample(s) and shipping will be processed.
4. **Dispatch:** Samples are typically dispatched within a few days after payment, and we will provide tracking information for your convenience.
5. **Support:** Our team is available to assist with any technical questions or feedback you may have upon receiving and testing the samples.

### Why Choose Our Samples:

- **Risk-Free Evaluation:** Sampling allows you to assess the quality, performance, and compatibility of our batteries with your electric bikes risk-free.
- **Customization Insight:** It offers a glimpse into the customization possibilities and the quality of our craftsmanship.
- **Support and Consultation:** Our dedicated support team is here to assist with any technical inquiries or customization discussions based on your sample evaluation.

We believe in building trust and ensuring satisfaction through transparency and quality assurance. Testing our samples is the first step towards a successful partnership, providing the confidence you need to proceed with a bulk order.

Please contact us to discuss your sample needs, and let's take the first step towards empowering your electric bike offerings with CycleVance batteries.

At CycleVance, we understand the critical importance of timely production and delivery in keeping your business operations smooth and efficient. Our lead time for production and delivery of bulk orders is carefully calculated to ensure that you receive your electric bike batteries within a timeframe that supports your business needs while maintaining the highest standards of quality.

Lead Time Details:

Production Lead Time: For bulk orders, our standard production lead time is approximately 1 to 2 weeks. Delivery Time: Once production is complete, the delivery time can range from 1 to 4 weeks, depending on the destination and chosen shipping method. We work with reliable logistics partners to provide efficient and cost-effective shipping solutions.

At CycleVance, we stand behind the quality and reliability of our electric bike batteries with a comprehensive warranty program. Our warranty is designed to provide you with peace of mind, ensuring that our products meet your expectations for performance and longevity.

### Warranty Coverage:

- **Duration:** Our electric bike batteries come with a **1-year warranty** from the date of purchase. This warranty period reflects our confidence in the durability and reliability of our products.

- **Scope:** The warranty covers any defects in materials and workmanship under normal use. This includes issues related to battery cells, Battery Management System (BMS), and manufacturing defects that affect the performance and safety of the battery.

### What the Warranty Includes:

- **Replacement:** If a battery is found to be defective due to materials or workmanship, we will replace it at no additional cost to you.
- **Repair:** In cases where a battery can be repaired to meet the original specifications, we may opt to repair the battery. All repairs will be carried out by our qualified technicians to ensure the highest standards of workmanship.

### Warranty Exclusions:

- The warranty does not cover damage or defects resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance, or failure caused by a product for which CycleVance is not responsible.
- The warranty does not cover normal wear and tear, including but not limited to capacity loss over time, provided the battery has been used in accordance with its specifications and operating instructions.

### Claim Process:

1. **Notification:** To initiate a warranty claim, contact us with a detailed description of the issue, along with proof of purchase and any relevant documentation or photos.
2. **Evaluation:** We will assess your claim to determine if the issue falls under warranty coverage. This may involve troubleshooting steps to confirm the defect.
3. **Resolution:** If your claim is approved, we will proceed with the appropriate resolution, whether replacement or repair, in a timely manner.

### Our Commitment:

- **Customer Satisfaction:** Our priority is your satisfaction. We aim to handle warranty claims efficiently and fairly, ensuring minimal disruption to your business.
- **Quality Support:** Our technical support team is available to assist with any questions or issues that arise, offering guidance and advice on battery maintenance and usage to maximize performance and lifespan.

At CycleVance, we are committed to providing high-quality, reliable electric bike batteries and supporting our products with a warranty that reflects our dedication to quality and customer service. If you have any questions about our warranty policy or need assistance with a warranty claim, please don't hesitate to contact us.

At CycleVance, we offer a range of shipping options to meet the diverse needs and preferences of our clients, ensuring that your electric bike batteries are delivered efficiently, securely, and cost-effectively. Understanding the impact of shipping on overall costs and timelines, we aim to provide transparent and flexible shipping solutions.

### Available Shipping Options:

- **Express Air Freight:** Ideal for urgent orders, express air freight offers the fastest delivery times but at a higher cost. Recommended for smaller shipments or samples.
- **Standard Air Freight:** A balance between speed and cost, standard air freight is faster than sea freight but more economical than express options.
- **Sea Freight:** The most cost-effective option for large bulk orders, sea freight has longer transit times but significantly reduces shipping costs, especially for high-volume shipments.
- **Rail Freight:** Available for certain routes, especially between China and Europe, rail freight offers a middle ground in terms of cost and transit time.

### Shipping Costs:

- **Prepaid Shipping:** We can ship the order with freight costs prepaid by us, which will then be included in the final invoice. This option offers convenience, as it simplifies the process for you, but might result in slightly higher costs due to the inclusion of handling fees.
- **Freight Collect:** Alternatively, you can opt to pay the shipping costs directly to the carrier upon delivery. This option may offer cost savings and greater control over the shipping process but requires more involvement in logistics management.
- **Ex Works (EXW) or Free On Board (FOB):** For clients with established shipping arrangements or preferences, we offer EXW or FOB terms. In these cases, you are responsible for arranging the transportation from our factory or port, giving you full control over shipping costs and logistics.

### Who Bears the Shipping Costs:

The responsibility for shipping costs is determined based on the agreed Incoterms during the negotiation process. Whether shipping costs are borne by CycleVance or the client is subject to the terms of sale, which will be clearly outlined in your quote and sales agreement. We strive to accommodate your preferences and provide guidance on the most cost-effective and efficient shipping methods for your order.

### Additional Support and Services:

- **Customs and Duties Advice:** We offer advice and support on customs clearance and duties to ensure that you are aware of any additional costs or requirements for importing our batteries into your country.
- **Logistics Planning:** Our team can assist with logistics planning, providing estimates for different shipping options and helping you choose the best solution based on your budget and timeline requirements.

At CycleVance, we are committed to making the shipping process as straightforward and cost-effective as possible. We work closely with our clients to identify the best shipping solutions, taking into account factors such as cost, transit time, and order size. Please feel free to contact us to discuss your specific shipping needs and preferences, and let's find the best way to get our high-quality electric bike batteries to your doorstep.

At CycleVance, we aim to offer payment terms and methods that are flexible and secure, facilitating a smooth and efficient transaction process for our business clients. Our payment terms are designed to provide both parties with security and to foster a trustful business relationship.

### Payment Terms:

- **Deposit and Balance Payment:** For bulk orders, we typically require a 30% deposit to commence production, with the remaining 70% due before shipment. This arrangement helps in managing production costs and ensures commitment from both sides.
- **Net Terms:** For long-standing clients with a proven transaction history, we may offer net payment terms (e.g., Net 30 days). This allows you to pay for the goods within 30 days after the invoice date, subject to credit approval.

### Accepted Payment Methods:

- **Wire Transfer (T/T):** The most common method for international transactions, offering security for both parties. Payments are made directly between banks.
- **Letter of Credit (L/C):** Suitable for larger transactions, an L/C is a commitment by a bank on behalf of the buyer that payment will be made to the exporter, provided that the terms and conditions stated in the L/C have been met, as verified through the presentation of all required documents.
- **PayPal:** For smaller transactions or samples, PayPal offers a convenient and secure way to make payments, though it may involve processing fees.
- **Western Union:** Generally used for sample payments or small orders, Western Union is a quick option for transferring funds.

### Customized Payment Arrangements:

We understand that each business has unique needs and financial processes. Therefore, we are open to discussing and potentially customizing payment arrangements that better suit your business model and cash flow requirements. Our goal is to establish a partnership based on mutual trust and convenience, ensuring a smooth and successful business transaction.

### Security and Compliance:

- **Contractual Agreements:** All payment terms and conditions are clearly stated in our sales contracts, providing legal assurance and clarity for both parties.
- **Compliance:** We adhere to international trade and financial regulations, ensuring that all transactions are conducted in a legal and ethical manner.

At CycleVance, we are committed to providing quality products and services while ensuring that the payment process is secure, transparent, and tailored to meet the needs of your business. If you have any questions about our payment terms or methods, or if you require a customized payment solution, please do not hesitate to contact us. We are here to support your business and ensure a seamless purchasing experience.